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Evernote News – Disgruntled Users Unite: CEO to Respond?

By: , 8/25/2010 2:17 am | 12 comments

When a large software company creates a product and ships it, and then their users complain about the bugs that are prevalent throughout said software, you expect them to take some time to fix the problems rather than let them sit. This is, obviously, not the case with the Evernote app, and a lot of webOS users are starting to call the company out on it.

If you’ve been following this for the last few days, though, you know that this isn’t really news to anyone. What would be news, though, is if the company began to start feeling some of the effects of hundreds of their users suddenly deciding to not use their service anymore. And again, that’s exactly what is happening with our ‘friends’ at Evernote.

Apparently, @tklr has sent an email to some people at Evernote to inform them that he was downgrading his account until they gave some attention to their webOS app (rather than let it ‘sit on the backburner’ like they recently said). As you can imagine, that got someone’s attention, and it seems that there is an email sitting in the CEO’s inbox about this very issue.

Will Evernote finally make the fixes necessary to make their product usable (we don’t necessarily need a new app, just some bug fixes), or will they continue to ignore their customers and leave the app alone?

I guess we’ll just have to wait (and hope) and see.

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About Tim Stiffler-Dean

Specializing in Words, Gadgets and People. Tim Stiffler-Dean is a writer, gadget geek and communications fanatic. When not running around in the webOS community you can find him at anotherguy.us his Tumblog, on Twitter @anotherguy, or performing on some stage as a singer/dancer/actor (everyone has to have a hobby).
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  • Jpartain89

    I just wish there was some way to do this with google in regard to google maps…. :’(

  • Jpartain89

    I just wish there was some way to do this with google in regard to google maps…. :’(

  • Ryan St. Andrie

    I’m sure they will regret this whole thing when new devices come and webOS is the cat’s meow.

  • Ryan St. Andrie

    I’m sure they will regret this whole thing when new devices come and webOS is the cat’s meow.

  • revelangel

    my govnah shows the screenstate 500/1000. I select it but it does not work. It selects automaticaly thescreenstate 500/800. Any sugestions? I did the updates on both the kernel and govnah.

  • revelangel

    my govnah shows the screenstate 500/1000. I select it but it does not work. It selects automaticaly thescreenstate 500/800. Any sugestions? I did the updates on both the kernel and govnah.

  • Capt4Chris

    So this is different than the normal podcast that’s filled with amusing banter & innuendos?

    Oh, and is it worth listening to?

  • Capt4Chris

    So this is different than the normal podcast that’s filled with amusing banter & innuendos?

    Oh, and is it worth listening to?

  • Guest

    I had a Palm Pre and now have an iPhone. I can tell you that Evernote is a great idea in concept, but on EITHER phone, Evernote is an UN-NAVIGABLE MESS. They need to hire some UI experts and testers STAT, for all the smartphone platforms.

  • Guest

    I had a Palm Pre and now have an iPhone. I can tell you that Evernote is a great idea in concept, but on EITHER phone, Evernote is an UN-NAVIGABLE MESS. They need to hire some UI experts and testers STAT, for all the smartphone platforms.

  • Andrew

    The guy who owns Evernote has bashed WebOS on the PC Mag podcast. He's not interested. I think that the community should rally, and wake him up, but don't expect anything until the next Palm phone is released and is awesome.

  • Andrew

    The guy who owns Evernote has bashed WebOS on the PC Mag podcast. He's not interested. I think that the community should rally, and wake him up, but don't expect anything until the next Palm phone is released and is awesome.